Club operations, end to end

Every member.Every session.

Sales pipeline, registration, memberships, scheduling, payments, messaging and multi-location reporting — running on one platform instead of six.

See it in motion What's included
EnquiriesCaptured and tracked
SessionsFilled and staffed
RevenueInvoiced and collected
The business behind the session

What happens on the pitch
starts inside Ziel.

Keep scrolling to move from the sports floor into the control room that runs sales, members, schedules, finance and service.

Club overview

Live across every location
Season 2026 ▾
Active members1,842+12.4%
Open enquiries12623 today
Term revenue418kAED collected
Renewal rate87%+5.2%
Enrolment by week
Activity
✓
Payment receivedAdam Khan · U14
+
New enrolmentSara Ali · Fitness
↗
Session movedPadel · Court 03
See the whole club as it happens. Enquiries, members, revenue, session demand, renewals and staff activity on one live dashboard.
Everything included

One platform for the
whole club lifecycle.

Ziel connects the commercial, operational and service work that clubs usually spread across a CRM, a booking tool, a spreadsheet and a WhatsApp group.

Growth

CRM and enrolment

Turn interest into paid membership through one trackable journey.

  • Enquiry pipeline with full stage history
  • Public online registration
  • Age and cohort eligibility rules
  • Renewals and member transfers
Operations

Membership and scheduling

Control every package, class, coach, court and season from one calendar.

  • Freeze, cancel and upgrade memberships
  • Session and class booking
  • Capacity and waitlist management
  • Season-linked schedules and pro-rata fees
Revenue

Billing and compliance

Issue the right invoice, collect payment, keep finance in step.

  • Recurring and automated invoicing
  • Regional payment gateways
  • Discounts and refund handling
  • E-invoicing and ERP integration
Service

Communication and staff

Keep families informed while every staff member sees their own work.

  • WhatsApp and email automations
  • Live operational notifications
  • Role-based staff access
  • Coach agendas and session views
Experience

Member and parent portal

Give families one place to manage their relationship with the club.

  • Bookings and payment history
  • Loyalty points and rewards
  • In-app merchandise shop
  • Structured complaints handling
Intelligence

Reporting and control

Read performance at member, season, location and group level.

  • Season-aware live dashboards
  • Finance and operations reports
  • Retention and exception reporting
  • Full activity and audit logs
Enquiry to active member

One enquiry becomes
one paying member.

Ziel captures the lead, checks eligibility, books the trial, sends the messages, raises the invoice and activates the member the moment payment lands.

New12
Contacted08
Trial booked06
Converted21
Omar HassanParent · Football academyU12 eligible
Riverside AcademyOnline
Hi, I'd like to register Omar for U12 football.
Welcome. Omar fits the U12 cohort — would a trial this Thursday work?
Yes, 4:30 PM works.
Booked. Here is your registration and payment link.
Payment done, thank you.
All set — session details are in your parent portal.

Live workflow

01
Eligibility checkedBirth-year cohort engine
02
Trial scheduledCoach and court confirmed
03
Invoice raisedPro-rata term fee
04
Payment receivedMember activated
Step 01Capture every enquiry.Each lead enters a visible pipeline with a complete stage history, so nothing sits in someone's inbox.
Step 02Place members correctly.Age and cohort rules validate eligibility for the right season before anyone is booked in.
Step 03Communicate automatically.WhatsApp and email messages go out with live club data — session times, fees, links.
Step 04Convert without friction.Registration, invoicing and payment connect into one uninterrupted journey.
Finance and compliance

Revenue moves
without the chasing.

Raise pro-rata and recurring invoices, take online payments, apply discounts, process refunds, and push every transaction into e-invoicing and your ERP.

Recurring billingE-invoicingERP syncRefunds
Invoice issued

NM-2026-1842

AED 1,250

MembershipU12 Football
TermAutumn 2026
DiscountSibling · 10%

Payment received

Member status updated automatically.

Financial sync

Live connections

All systems live
Payment gateway reconciled
Regulatory invoice generated
ERP journal synchronised
Built for growth

Run one club today.
Run a network next season.

Each branch gets its own schedules, payment gateway, bank details and WhatsApp number, while leadership keeps one view of access, performance and reporting across the group.

ZielGroup admin
Downtown branch486 members · live
Marina branch302 members · live
North academy521 members · live
Wellness studio214 members · live
Padel centre319 members · live
Downtown branch486 members · live
Marina branch302 members · live
North academy521 members · live
Wellness studio214 members · live
Padel centre319 members · live
Real club models

Different sports.
The same operating clarity.

Configure the platform around how each sport sells memberships, organises sessions, uses facilities and serves members.

Academies

Football academies

Enquiries, trials, birth-year cohorts, squads, coaches, seasonal fees, attendance and player reports.

Fitness

Gyms and studios

Recurring memberships, freezes and upgrades, class scheduling and automated renewal messages.

Courts

Padel and racquet clubs

Court availability, bookings, packages, coaching blocks, waitlists, tournaments and payments.

Combat

Martial arts schools

Age groups and belt levels, class capacity, attendance, recurring fees and progression records.

Indoor

Badminton and indoor clubs

Courts, coaching blocks, casual bookings, member packages, events and peak-time demand.

Multi-sport

Multi-sport organisations

Different sports, seasons, facilities and pricing under one brand, one data model, one admin layer.

The complete inventory

Every capability,
listed in full.

This is what the platform does, grouped by the part of the club it runs. No modules to buy separately, no feature held back for a higher tier.

61 capabilities · 9 areas · one platform
01

Sales and enquiry management

6 capabilities
Enquiry pipeline
Every lead enters a visible stage pipeline that runs from first contact through to enrolment.
Stage history and ownership
Each enquiry carries a full record of stage changes, the owner at each point and the timestamps.
Lead source tracking
Attribute every enquiry to the campaign, referral or walk-in that produced it.
Trial session booking
Book a trial against a real coach, court and time slot directly from the enquiry record.
Follow-up tasks and reminders
Assign the next action on each enquiry so nothing stalls without a named owner.
Conversion reporting
Measure enquiry-to-member conversion by source, season, programme and location.
02

Registration and enrolment

7 capabilities
Public registration forms
Branded online forms that feed submissions straight into the enquiry pipeline.
Approval workflow
Review each submission and approve, reject or request changes before the member is activated.
Birth-year cohort assignment
Applicants are placed into the correct age group automatically from date of birth.
Minimum age validation
Applications that fall outside the eligible range are caught at the point of submission.
Document collection
Gather consent forms, medical notes and identification as part of sign-up.
Waitlist management
Hold demand against full sessions and promote members in order as places open.
Guardian and family linking
Connect siblings and guardians under a single household record.
03

Membership and seasons

7 capabilities
Season and term structure
Define seasons with their terms, dates and curriculum in an academic-style structure.
Pro-rata fee calculation
Mid-term joiners are charged only for the sessions remaining in the term.
Membership packages
Build recurring, fixed-term and session-based products with their own pricing rules.
Freeze, cancel and upgrade
Adjust a live membership mid-term without breaking its billing history.
Renewal flow
Roll members into the next season with pricing, cohort and schedule already applied.
Member transfer
Move a member between programmes, cohorts or locations while preserving their record.
Status lifecycle
Trial, active, frozen, lapsed and archived states tracked across the member's history.
04

Scheduling and facilities

7 capabilities
Session and class scheduling
Build recurring timetables for each programme, term and venue.
Court and facility allocation
Assign pitches, courts and studios with double-booking prevented at source.
Coach assignment
Match staff to sessions with full visibility of each coach's existing agenda.
Capacity control
Cap attendance per session and route overflow to the waitlist automatically.
Attendance capture
Record attendance session by session and surface patterns across the term.
Tours and events
Run camps, tournaments, trial days and open events alongside the regular timetable.
Schedule change notifications
Move a session and every affected family is notified automatically.
05

Billing, payments and finance

8 capabilities
Automated invoicing
Raise invoices on enrolment, renewal and recurring schedules without manual work.
Recurring billing
Collect subscription fees on a defined cycle with retries and failure handling.
Online payment collection
Take payment through regional gateways at the point of registration.
Discounts and promotions
Apply sibling, early-bird, staff and campaign discounts through configurable rules.
Refunds and credit notes
Process refunds and credits against the originating invoice with a clean audit trail.
E-invoicing compliance
Generate invoices in the format required by the relevant tax authority.
ERP synchronisation
Push invoices, payments and journals into the finance system of record.
Payment reconciliation
Match gateway settlements against invoices and flag exceptions for review.
06

Communication and engagement

6 capabilities
WhatsApp messaging
Send and receive on the channel families already use, tied to the member record.
Email automation
Trigger confirmations, reminders and renewal notices from live club data.
Message templates
Reusable templates populated automatically with member, session and fee details.
Broadcast announcements
Reach a cohort, a location or the entire club in a single send.
Automated reminders
Session, payment and document reminders dispatched on schedule.
Notification centre
Live operational alerts so staff see the events that need action.
07

Member and parent experience

7 capabilities
Parent and member portal
One place for families to see bookings, invoices and session details.
Self-service booking
Members book, reschedule and cancel within the rules the club defines.
Payment history
A full record of invoices, receipts and outstanding balances.
Loyalty points
Reward attendance, referrals and renewals with points members can redeem.
In-app shop
Sell kit, merchandise and session add-ons directly to members.
Complaints management
Log, route, track and resolve complaints against an auditable trail.
Performance reports
Share progress and assessment records with members and their families.
08

Staff, access and administration

6 capabilities
Role-based access control
Scope every screen and action to the user's role and location.
Coach agendas
Each coach sees only their own sessions, squads and attendance.
Staff records
Hold contracts, certifications and availability against each staff member.
System audit log
Every material change recorded with the user, timestamp and prior value.
Data export
Export members, invoices, schedules and reports for external analysis.
Platform admin tier
A control layer sitting above individual club organisations.
09

Reporting and multi-location control

7 capabilities
Live dashboards
A season-aware view of members, revenue, session demand and renewals.
Multi-location reporting
Compare branches on enrolment, revenue, utilisation and retention.
Per-location configuration
Separate gateways, bank details and messaging numbers for each branch.
Group administration
Central control of access, products and reporting across the whole network.
Retention and exception reporting
Surface lapsing members, unpaid invoices and under-filled sessions.
Financial reporting
Revenue, collections and outstanding balances by season, programme and location.
Multi-vertical coverage
Football, fitness, racquet, combat and multi-sport clubs on one shared data model.
Ready when you are

Sell. Schedule.
Serve. Grow.

Bring every enquiry, member, session, payment, message and report into one club operating system.

Request receivedThe Ziel team will be in touch.